Queen's Hospital

Queen's Hospital 2024-03-15 Person 3 5 0

Mis communication about what I was expecting from the appointment. Nurses were quite short with their explanations. Waiting time was ridiculously long, with no explanation as to how long waiting times were. Holding area was ridiculously hot, seating uncomfortable and exacerbated my back pain. No water cooler, so couldn’t even take painkillers!

More communication about waiting times Temperature control in waiting areas Water needs to be available in waiting areas.

Queen's Hospital 2024-03-15 Person 5 5 0

Everyone was very kind and helpful. I had total confidence in them all.

Not sure there is much more I can add

Queen's Hospital 2024-03-15 Person 5 5 0

All staff were absolutely incredible. This is the second time I have been in Coral ward (March 2022 and March 2024) after the birth of my children and both times all staff were attentive at all times, friendly and approachable. They all worked well as a team and my care was seamless when changing staff on shift rotation. I was looked after exceptionally, cannot fault the care I received.

Nothing! Better pay for HCAs, Midwives and Sanitry staff but that's out of your control!

Queen's Hospital 2024-03-15 Person 3 5 0

At the beginning when I fractured my proximal humerus I had to chase the department regarding an appointment and to find out whether I was going to have surgery.

I had a virtual clinic appointment day after the fall. I was told over the phone to do the exercises. I had no leaflet no instructions on exercises. I had to google other NHS hospitals pdf files to see what exercises to do and how to form them and when. The only time BHR has given me exercises and showed me is at KGH physiotherapy which is after I came out of the sling. I am in my sixties but how does an elderly person who doesn’t have access to the internet or even be capable of using find out exercises to do at the beginning of fall and convalescence.

Queen's Hospital 2024-03-15 Person 5 5 0

I was so impressed by the quality of staff care and detail for individual needs. Nothing was too much trouble despite a demanding work schedule with staff always having a cheery and pleasant attitude. All were highly professional in giving me information, answering questions and being sensitive to needs.

The menu was varied but I would have liked to choose more nut options / peanut butter. The worker taking orders was very helpful with adaptations !

Queen's Hospital 2024-03-15 Person 1 5 0

Very poor treatment not acting quick enough. Not impressed by with anything on this ward. So many mistakes made which prolonged my husband's treatment. Discharged to early and discharge papers where describing another patient.

Changed staff

Queen's Hospital 2024-03-15 Person 5 5 0

Nurse an doctors Were very good an kind treated with respect the only thing I would recommend is more nurses on the ward to deal with each patient.also when the have very ill patients the doctors need to talk to them in private not infront of patient the patient I had next to me had the same problem like my mum did she only passed away 5 months ago an I doubt it very distressing.

Need more nurses to deal with patients.

Queen's Hospital 2024-03-15 Person 5 5 0

Witnessed change over with all nurses having printed notes on all patients

None

Queen's Hospital 2024-03-15 Person 3 5 0

I was not given 2 of my medications despite asking for them.Was eventually given them after several days

Nothing

Queen's Hospital 2024-03-15 Person 2 5 0

I waited in A and E at Romford queens for 39 hours from arrival for treatment, 9 hours wait before seeing a doctor , I had a heart race condition and my beats per minute was between 130 and 140 for the whole 39 hours and I collapsed anf had to be recovered in the resuss unit where I remained for over a day due to lack of beds...and space....I was in hospital a week in total but the experience in a and e was absolutely disgraceful service

Prioritised Cades better and communication to those waiting